Last Updated: January 1, 2026
Deposit Limits

Set daily, weekly, or monthly deposit limits in ৳ BDT to keep your spending within a personal budget you are comfortable with.

Self-Exclusion

Temporarily or permanently exclude yourself from the 4crickex platform whenever you feel your gambling needs a break.

Time-Out Feature

Take a short break of 24 hours, 7 days, or 30 days with a single tap — no questions asked, no waiting period.

Activity Monitoring

Our automated systems monitor betting patterns and session lengths to proactively flag accounts that may be showing signs of problem gambling behaviour.

Dedicated Support

Reach a trained English-speaking support agent 24/7 via live chat or email. All responsible gaming requests are escalated to a senior team member for prompt handling.

Reality Checks

Enable on-screen session reminders at 30-minute or 60-minute intervals that display your session duration and net activity to keep you aware of time spent.

Section 1

Our Commitment to Safe Play

4crickex is committed to providing a safe, fair, and responsible gaming environment for every player in Bangladesh. We recognise that while the vast majority of our players enjoy betting and casino games as a form of entertainment, a small number of individuals may develop patterns of play that become harmful to themselves and to those around them. Our responsible gaming programme exists specifically to address this risk — proactively, transparently, and without judgment.

Responsible gaming at 4crickex is not a compliance checkbox. It is a core part of how we operate the platform. Every feature we offer — from cricket betting markets to slot games and live casino tables — is designed with responsible gaming safeguards built in from the ground up. Our support team receives ongoing training in responsible gaming principles and is equipped to identify and respond to players who may be in need of guidance or intervention.

We believe strongly that gambling should always remain a leisure activity. When it stops being enjoyable, it stops being a game — and that is the point at which 4crickex steps in. Our tools, policies, and support channels are all freely available to every registered player, at any time, with no restrictions, no fees, and no stigma.

Our Core Responsible Gaming Principles

Keep gambling fun and affordable. Never chase losses. Set limits before you play, not after. Take breaks regularly. Seek help early — our support team is here whenever you need it. These principles apply to every player at 4crickex regardless of their experience level or account status.

Section 2

18+ Age Restriction Policy

4crickex strictly enforces an 18+ age restriction across all products and services on the platform. Gambling and sports betting are adult activities, and 4crickex does not permit any person under the age of 18 to register an account, make a deposit, place a bet, or access real-money casino games. This policy applies universally to all players in Bangladesh and any other jurisdiction where 4crickex services are accessed.

You Must Be 18 or Older: By creating a 4crickex account, you confirm that you are at least 18 years of age. Providing false information about your age during registration is a serious violation of our Terms & Conditions and will result in immediate account closure and forfeiture of all associated balances and winnings.

As part of our Know Your Customer (KYC) verification process, 4crickex requires all players to submit a valid National ID card, passport, or other government-issued identity document prior to processing withdrawal requests. This document review enables us to verify both the identity and the age of every active player on the platform.

Protecting Minors at Home: If you share a device with children or young people, we strongly encourage you to take the following precautions to prevent underage access to the 4crickex platform:

  • Always log out of your 4crickex account when you have finished your session, especially on shared or family devices.
  • Keep your login credentials confidential — do not share your username or password with any other person, regardless of their age.
  • Use device-level parental controls or filtering software to block access to gambling and betting websites on shared devices used by minors.
  • If you suspect that a minor has accessed your 4crickex account, contact our support team immediately via live chat or by emailing support@4crickex so we can investigate and secure your account.
Parental Controls: Various third-party parental control tools are available to help protect minors from accessing online gambling content. These tools can be configured at the browser, device, or network level to block gambling-related websites. 4crickex supports and encourages the use of such tools by households with minors.
Section 3

Player Protection Tools

4crickex provides a comprehensive set of player protection tools that are freely accessible to every registered player at any time through the Account Settings section of the platform. These tools are designed to put you in control of your gambling experience and to help you maintain healthy, sustainable patterns of play.

1
Deposit Limit

Set a maximum deposit amount in ৳ BDT on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before it takes effect; decreasing a limit takes effect immediately.

Fully Customisable
2
Loss Limit

Define the maximum amount in ৳ BDT you are comfortable losing over a given time period. When your loss limit is reached, your account will be temporarily restricted from placing further bets until the period expires. This is one of the most effective tools for preventing chasing-loss behaviour.

Fully Customisable
3
Session Time Limit

Set a maximum session duration — from 30 minutes up to 8 hours. When your session time limit is reached, you will be logged out automatically and reminded that responsible gaming starts with knowing when to stop. You can optionally receive a 5-minute warning before your limit is reached.

Fully Customisable
4
Reality Check Reminders

Activate on-screen pop-up reminders at 30-minute or 60-minute intervals. Each reminder displays your current session duration and cumulative net activity (deposits minus withdrawals) for the session, helping you make an informed decision about whether to continue or stop.

Instant Activation
5
Time-Out (Cool-Off)

Take a mandatory break from all gambling activity on 4crickex for 24 hours, 7 days, or 30 days. During a time-out, your account remains accessible for withdrawal of funds but is restricted from deposits and betting. Time-outs take effect instantly and cannot be reversed early.

Instant — Irreversible
6
Wagering Limit

Restrict the maximum single-bet stake or the total wagering volume permitted over a set period. This tool is particularly useful for players who want to enjoy cricket or casino games at a recreational level while capping their maximum exposure per session or per day.

Fully Customisable
How to Activate These Tools: All player protection tools are accessible from your account dashboard under Account Settings > Responsible Gaming. Changes to limits are processed immediately (for reductions) or after the mandatory cooling-off period (for increases). If you have any difficulty accessing these tools, contact our 24/7 support team via live chat or email.
Section 4

Self-Exclusion Options

Self-exclusion is the most decisive step a player can take when gambling is no longer a source of enjoyment. 4crickex offers both temporary and permanent self-exclusion options. We take all self-exclusion requests seriously and process them as a matter of priority — typically within minutes of a request being received.

When a self-exclusion is active on your 4crickex account, the following restrictions apply automatically and without exception:

  • Your account is suspended from all betting and casino game activity.
  • All deposit functionality is disabled for the duration of the exclusion.
  • You will not receive any marketing emails, bonus notifications, or promotional communications from 4crickex during the exclusion period.
  • Your account balance remains accessible, and you may request a withdrawal of any available funds at any time during the exclusion period.
  • Temporary self-exclusions cannot be reversed early — if you request a 90-day exclusion, it will remain in force for the full 90 days regardless of any subsequent requests to lift it earlier.
Self-Exclusion Duration Options
30
Days
90
Days
180
Days
Permanent
Account Closed
How to Request Self-Exclusion
  1. Log in to your 4crickex account and navigate to Account Settings.
  2. Select the Responsible Gaming tab from the settings menu.
  3. Choose Self-Exclusion and select your preferred duration (30 days, 90 days, 180 days, or permanent).
  4. Confirm your request. The exclusion takes effect immediately — typically within 2 minutes of confirmation.
  5. You will receive an email confirmation at your registered address confirming the exclusion period and start date.

If you prefer not to manage this via account settings, you can request self-exclusion directly by contacting our support team via in-platform live chat or by emailing support@4crickex with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration. Our team will process your request within 30 minutes during business hours, and we will confirm by email when the exclusion is active.

Important — Permanent Exclusion: A permanent self-exclusion results in the irreversible closure of your 4crickex account. Once a permanent exclusion is in force, your account cannot be reopened under any circumstances. If you hold a remaining balance at the time of permanent exclusion, you may submit a withdrawal request before the account is fully closed, and our finance team will process it within 5 business days.
Section 5

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise — particularly in its earlier stages. It does not discriminate by income level, occupation, or experience with gambling. Anyone who places bets regularly can, under the right combination of circumstances, develop problematic patterns of play. The earlier these patterns are recognised, the easier they are to address.

The following are recognised warning signs that gambling may be becoming a problem. These signs apply equally to sports betting, cricket wagering, casino games, and any other form of gambling activity on 4crickex or elsewhere:

Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or transport costs.

Placing larger and larger bets over time in order to feel the same level of excitement or engagement as before.

Chasing losses — placing additional bets with the intention of winning back money that has already been lost.

Feeling restless, irritable, or anxious when attempting to cut back on gambling or take a break from the platform.

Lying to family members, friends, or employers about the amount of time or money spent on gambling activities.

Borrowing money, selling possessions, or taking on debt in order to fund gambling deposits or cover gambling losses.

Using gambling as a primary coping mechanism for stress, anxiety, depression, loneliness, or difficult life events.

Neglecting work responsibilities, personal relationships, or daily routines because of time or mental energy devoted to gambling.

Continuing to gamble despite repeated promises to yourself or others that you would stop or reduce your gambling activity.

Feeling a sense of guilt, shame, or regret after gambling sessions, yet returning to the platform shortly after.

If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to use the player protection tools described in this page — particularly the time-out and self-exclusion options — and to reach out to our support team for a confidential, judgment-free conversation about the options available to you at 4crickex.

You Are Not Alone

Problem gambling is a recognised condition that many people across Bangladesh and around the world experience at some point in their lives. Seeking help is a sign of strength, not weakness. Our team at 4crickex is here to support you through every step of the process, from setting limits to arranging a full self-exclusion if that is what you need.

Section 6

Self-Assessment Checklist

Use the checklist below as a private, honest reflection on your current relationship with gambling. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits are moving in a direction that warrants attention. For each statement that applies to you over the past 30 days, consider reaching out to our support team for further guidance.

In the past 30 days, have you experienced any of the following?

I have spent more money on gambling than I originally intended to during a single session.

I have thought about gambling frequently throughout the day, even when I was not actively playing.

I have placed bets to try and win back money I lost in a previous session (chasing losses).

I have felt the need to hide my gambling activity from someone close to me.

I have used money earmarked for bills, food, or other essentials to fund a gambling deposit.

I have felt anxious, stressed, or low in mood after a gambling session that did not go as hoped.

I have tried to stop or cut back on gambling but found it harder than expected to do so.

I have gambled as a way of escaping from personal problems, negative emotions, or stressful situations.

How to Use This Checklist: If you answered "yes" to any one or more of the statements above, it may be worth having a conversation with our responsible gaming support team. There is no minimum threshold — any single item that applies to you is a valid reason to seek guidance. Contact us at support@4crickex or via in-platform live chat. All conversations are handled in strict confidence.
Section 7

Getting Help & Support

If you believe that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to seek help. At 4crickex, we take every responsible gaming inquiry seriously and treat all communications with complete confidentiality and respect. Our support team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, Victory Day, and all other public holidays.

There are several ways to access responsible gaming support through 4crickex:

  • In-Platform Live Chat: The fastest way to reach us. Click the live chat icon within your 4crickex account dashboard and select "Responsible Gaming" from the topic menu. Average response time is under 2 minutes.
  • Email Support: Send a detailed message to support@4crickex with the subject line "Responsible Gaming Assistance". A senior responsible gaming case handler will respond within 2 hours during Bangladesh Standard Time (UTC+6) business hours, and within 4 hours outside of those hours.
  • Account Settings: Many protective measures — including deposit limits, time-outs, and self-exclusion — can be applied directly through your Account Settings dashboard without needing to contact our team.

Reach Our Responsible Gaming Team

Our trained support agents are available around the clock to help you set limits, arrange a self-exclusion, or simply have a confidential conversation about your gambling habits. There is no judgment — only support.

support@4crickex
Available 24/7 · Response under 2 minutes via live chat · English support · Bangladesh Standard Time (UTC+6)

We also encourage players who are concerned about a friend or family member's gambling behaviour to reach out to us. While we are unable to discuss another person's account details for privacy reasons, we can provide general guidance on how to approach the situation and what resources are available to help.

Concerned About Someone Else? If you are worried that a friend, spouse, parent, or sibling may be developing a gambling problem, you can contact our support team at support@4crickex for confidential advice on how to have a constructive conversation with them and what steps they can take to seek help through 4crickex's responsible gaming programme.
Section 8

Safer Gambling Tips

Whether you are a first-time player exploring 4crickex's cricket betting markets or a returning member who enjoys our live casino tables, the following practical tips will help you maintain a healthy, balanced, and enjoyable approach to gambling at all times.

Set a budget before you start

Decide on the maximum amount in ৳ BDT you are comfortable spending before you log in. Treat this as an entertainment budget — not an investment. Use 4crickex's deposit limit tool to enforce it automatically.

Never gamble under the influence

Avoid placing bets when you are tired, stressed, emotionally distressed, or under the influence of alcohol or medication. Clear-headed decision making leads to a more enjoyable and controlled experience.

Accept losses as part of the game

All gambling involves an element of chance. Losing sessions happen to every player. Never attempt to chase a loss with a larger bet — accept the outcome and step away if the loss exceeds your pre-set budget.

Take regular breaks

Use 4crickex's session time limit and reality check features to ensure you take regular breaks away from the screen. Step away, stretch, hydrate, and return only when you feel refreshed and in control.

Keep gambling in perspective

Gambling is one of many leisure activities available to you. Maintain a balanced lifestyle that includes time with family, physical activity, social engagements, and other hobbies alongside your time on 4crickex.

Know when to ask for help

Asking for help is a sign of self-awareness and strength. If you feel that gambling is no longer a fun activity but rather a source of anxiety, financial pressure, or conflict, contact 4crickex's support team at any time.

The Golden Rule of Responsible Gaming

Only ever gamble with money you can genuinely afford to lose. If a potential loss would cause you financial hardship or emotional distress, the stake is too high. Reduce it, set a limit, or take a break. 4crickex is here to make sure that every player in Bangladesh has a safe, enjoyable, and sustainable gaming experience — today, tomorrow, and every time they choose to play with us.